"Exciting Speaker Line-up At ARN Show"

Daniel Levine Shep Hyken James Dion

Daniel Levine
best-selling author and executive director of the Avant-Guide Institute


He's razor sharp about where consumer culture is headed and will tell you how powerful social trends will impact the traveling consumer. Learn how you can reap major benefits by knowing how your passenger is changing and responding in innovative ways to win them over and dramatically increase sales. How will consumer trends and their related effects impact your passengers' values and attitudes? What reasons do they need to buy, and how can you profit? Levine is the best-selling author of more than 20 books on consumer marketing, tourism and global cultural trends. His latest book describes the social effects of the economic downturn and offers a prescription for capitalizing on the behavioral changes of customers.

Shep Hyken
CSP, CPAE, customer service
expert and best-selling author


He knows more about customer service and how to build rock solid loyalty than most other experts. His latest book, "The Cult of the Customer: How to Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists," has become one of the Wall Street Journal's best sellers. You will walk away from his presentation with specific ideas, strategies and concepts to build the strongest possible relationships with your customers, clients and fellow employees.

James Dion
founder and president of Dionco

He's a retail scholar on trends and buyer behavior and will share his outlook on where American consumers will be in 2011. "Will We Ever 'Party Like Its 1999' Again?" Hear the details on how they will spend, and what it will take to get their attention and open their wallets. He will describe the critical trends shaping consumer behavior, specifically the traveling pubic, and how retailers and service organizations can take advantage of these insights. Plus, he will reveal exciting new findings from his annual study to be released in January.